Colin D Ellis
Leadership | Culture | Success

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Measuring the project management experience

When I used to head up project departments, one of the issues I continually faced was how to ensure that the project management service being provided by project sponsors and managers was a good one.

Project management reports would provide me with information on the status of the project itself, however if I wanted to know how a project was really going, I had to get out and speak to the stakeholders, project team members and senior managers within the organisation.

I did this as without it I'd have missed those 'early warning' signs that a project was failing. Signs such as:

  • Unhappy project team
  • Lack of executive sponsorship
  • Dissatisfied or disengaged stakeholders
  • Lack of collaboration
  • Lack of communication
  • Disorganised meetings

These are all elements of the emotional maturity of a project sponsor and manager and are usually the things uncovered when teams are asked to provide their 'gut feel' as to how things are going. These are also the things talked about in the kitchen or staff room long before a project fails and yet are rarely picked up or resolved.

In their recently published annual report on project failure, the Standish Group named the need for emotional maturity in the project manager as the number two contributor to project success alongside the need for executive sponsorship. No longer are these leadership skills seen as 'fluffy stuff'. They are critical for a project or organisation to succeed. 

ProjectNPS captures the emotional maturity of the project manager and project sponsor and provides organisations with the information on which projects are providing the best service to their stakeholders.

Every month it gathers feedback from the stakeholders, team and governance board of a project and provides a score that demonstrates the level of project management service being provided. It also provides project managers with information on what they're doing well and where there is room for improvement.

In the example below, Peter Jones has room for improvement and will have been provided feedback from the detractors on what the issues are.

If you'd like further information about ProjectNPS and the value it can provide, please contact us at or else please share this email with others you feel would be interested.

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